1. TYPES OF CUSTOMER DATA
The types of Customer Data that ReSupp collects depends on the circumstances of collection, the nature of the service requested and/or transaction undertaken.
There are two broad categories of Customer Data that ReSupp collects depending on the circumstances:
(a) Personal information, which includes but is not limited to –
(i) personal information that links back to an individual e.g., name, gender, date of birth, passport or other personal identification numbers;
(ii) contact information e.g., address, phone number, email address;
(iii) payment information e.g., credit or debit card information, including the name of cardholder, card number, billing address and expiry date;
(iv) order information e.g., order information, product purchased or other service preferences;
(v) technical information e.g., IP address; and
(b) Statistical data e.g., number of orders, visits to ReSupp’s websites. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be linked to your customer record, and will only be aggregated for statistical analysis so that we can better understand ReSupp's customer profile and improve ReSupp's service offerings.
For purposes of this policy statement, the phrase Customer Data includes personal information and statistical data.
The provision of Customer Data relevant for the transaction or service request at hand, (save for where the request for data is marked “optional” in the forms used to collect personal data) is obligatory in order for ReSupp to provide its services to you.
The failure to supply such Customer Data may result in (i) ReSupp being unable to provide you with the services and/or products requested; (ii) ReSupp being unable to update you on our latest products and/or launches; and/or (iii) your inability to enter or participate in contests, promotions or redemption activities organised by ReSupp.
2. PURPOSES FOR COLLECTION, USE, AND DISCLOSURE
Generally, ReSupp collects Customer Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, or persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties (e.g., our service providers), from publicly available sources, through our website, mobile services, and other channels including our roadshow counters in order to fulfil the following purposes, which include but are not limited to:
(a) Providing services to you such as processing a transaction (e.g., making a purchase), providing technical assistance, assisting you in the transaction, providing promotion alert messages through ReSupp’s mobile services facility, and facilitating internet purchases;
(b) Providing in-store services and other services that best meet your preferences and needs (which we may collect during our interactions with you);
(c) Marketing and communicating with you in relation to products and services offered by ReSupp, ReSupp’s service partners, as well as ReSupp’s appointed agents;
(d) Contacting you for product or customer satisfaction surveys and market research; and
(e) Safety, security and legal compliance.
ReSupp may also use and disclose your Customer Data with and to third parties in order to fulfil the purposes listed above.
In connection with the above, we may disclose your Customer Data to third parties, such as our freight service providers and logistics partners.
ReSupp may also use and disclose your Customer Data to persons who have been validly identified as being you or your authorised representative(s) pursuant to our then-current security procedures, for the purpose of the relevant transaction or enquiry.
ReSupp may disclose your Customer Data to law enforcement agencies and government for security, customs purposes. For example, in cases where you send a product from ReSupp to family and friends overseas.
In addition, ReSupp may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law. ReSupp also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual. Further, ReSupp may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy breaches.
3. TRANSFER OF INFORMATION OVERSEAS
The ReSupp Head Office is based in Singapore. Customer Data may be transmitted to data storage facilities where ReSupp keeps its central records or for backup purpose. Customer Data may be transferred to ReSupp’s offices and appointed agents in Singapore or other countries (including but not limited to Australia, China, Indonesia, Malaysia, and Vietnam) in connection with ReSupp’s performance of the contract with you.
You may submit a request to withdraw your consent at any time by contacting ReSupp (see Section 10 for our contact details) or by logging on to your website account with ReSupp (if you are registered as a user of ReSupp’s websites).
Statistical Data is not linked to a customer record and ReSupp does not need to seek consent for the collection, use or disclosure of Statistical Data. For more information on the collection and usage of Customer Data obtained from ReSupp’s websites and through ReSupp’s mobile services facility, please refer to Part B.
ReSupp will, upon your written request to our Personal Data Protection Officer (see Section 10 for our contact details), allow you to access your stored Personal Data. Where permitted by law, ReSupp reserves the right to charge a reasonable administrative fee for this service. Where permitted by law, ReSupp reserves the right to deny you access to your Personal Data and may provide an explanation.
ReSupp will retain Customer Data for as long as it is necessary to fulfil the purpose(s) for which it was collected, the legal or business purposes of ReSupp, or as required by relevant laws.
When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.
ReSupp needs your assistance to ensure that your Personal Data is current, complete and accurate. As such, please inform ReSupp of changes to your Personal Data by contacting ReSupp and submitting your updated particulars to ReSupp in writing (see Section 10 for our contact details).
ReSupp may also request Personal Data updates from you from time to time. As detailed in Section 2 above under the “Use and Disclosure” sub-section, your order information may be disclosed to the appropriate customs and immigration authorities (for overseas purchases) as required by law. As such, it is important to ensure that the Personal Data contained in your order information is current, complete and accurate.
8. SECURITY SAFEGUARDS
ReSupp takes the security and protection of your Customer Data very seriously. As such, ReSupp makes reasonable security arrangements to protect your Customer Data against loss or theft as well as unauthorised access and undue disclosure.
As an example of a procedural safeguard, ReSupp has implemented various authentication procedures internally and with our external service providers that may involve ReSupp requesting various personal particulars from you in order to verify your identity (or that of your duly authorised agent) before ReSupp processes your request for a particular service, product or transaction.
Examples of technical safeguards include encryption, “firewalls” and Secure Socket Layer (SSL). Further details of these technical safeguards for Customer Data collected through ReSupp’s websites and ReSupp’s mobile services facility are set out at Part B below.
If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data, ReSupp will not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact ReSupp (see Section 10 for our contact details).
10. CONTACT US / PERSONAL DATA PROTECTION OFFICER CONTACT DETAILS
Personal Data Protection Officer
WBF Health Pte. Ltd.
2 Venture Drive
#14-06 Vision Exchange
Singapore - 608526
1. SECURITY SAFEGUARDS
ReSupp takes the protection of your Customer Data collected on ReSupp’s websites and through ReSupp’s mobile services facility very seriously. All Customer Data collected through ReSupp’s websites, e.g., http://www.resuppworld.com/ and through ReSupp’s mobile services facility are protected by a secure server. In addition, SSL (Secure Socket Layer) protects the transmission of data from the internet to our systems.
For example, when you transmit sensitive information such as credit card details through ReSupp’s websites, such information will be encrypted before being dispatched over the internet.
To further strengthen the integrity of your internet transactions on our websites, ReSupp also employs relevant measures to monitor network traffic with a view to identifying unauthorised attempts to upload or change Customer Data, perpetuate fraudulent or illegal activities or otherwise cause damage. If such monitoring reveals evidence of possible abuse or criminal activities, such evidence may be provided to appropriate law enforcement authorities or agencies without notice to you.
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3. CLICKSTREAM DATA
In order to improve your online experience, ReSupp may track online behaviour or clickstream data to advance your use of our web pages and track referrals from other websites. Such data will not be stored to your customer record, and will only be aggregated for statistical analysis.
4. LINKS TO OTHER WEBSITES
ReSupp cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided ReSupp with Customer Data without parental or guardian consent, the parent or guardian should contact ReSupp to remove the relevant Customer Data and unsubscribe the minor.
6. GOOGLE ANALYTICS