Privacy Policy

This is the WBF Health Pte. Ltd. (“ReSupp”) Privacy Policy. ReSupp collects, uses and discloses Customer Data in order to provide you with a safe, smooth, efficient and customised experience with ReSupp. The collection, use and disclosure of Customer Data enables ReSupp to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines ReSupp’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.

This Privacy Policy may be amended from time to time at ReSupp’s sole discretion. ReSupp will endeavour, but not be obliged, to notify you of such amendments.

This Privacy Policy is divided into two Parts – A and B:

Part A: General Customer Data privacy policy statement; and
Part B: Privacy policy statement for Customer Data collected through ReSupp’s websites and ReSupp’s mobile services facility.

PART A: GENERAL CUSTOMER DATA PRIVACY POLICY STATEMENT

1. TYPES OF CUSTOMER DATA
The types of Customer Data that ReSupp collects depends on the circumstances of collection, the nature of the service requested and/or transaction undertaken.

There are two broad categories of Customer Data that ReSupp collects depending on the circumstances:

(a) Personal information, which includes but is not limited to –

(i) personal information that links back to an individual e.g., name, gender, date of birth, passport or other personal identification numbers;

(ii) contact information e.g., address, phone number, email address;

(iii) payment information e.g., credit or debit card information, including the name of cardholder, card number, billing address and expiry date;

(iv) order information e.g., order information, product purchased or other service preferences;

(v) technical information e.g., IP address; and

(b) Statistical data e.g., number of orders, visits to ReSupp’s websites. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be linked to your customer record, and will only be aggregated for statistical analysis so that we can better understand ReSupp's customer profile and improve ReSupp's service offerings.

For purposes of this policy statement, the phrase Customer Data includes personal information and statistical data.

The provision of Customer Data relevant for the transaction or service request at hand, (save for where the request for data is marked “optional” in the forms used to collect personal data) is obligatory in order for ReSupp to provide its services to you.

The failure to supply such Customer Data may result in (i) ReSupp being unable to provide you with the services and/or products requested; (ii) ReSupp being unable to update you on our latest products and/or launches; and/or (iii) your inability to enter or participate in contests, promotions or redemption activities organised by ReSupp.

2. PURPOSES FOR COLLECTION, USE, AND DISCLOSURE
Generally, ReSupp collects Customer Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, or persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties (e.g., our service providers), from publicly available sources, through our website, mobile services, and other channels including our roadshow counters in order to fulfil the following purposes, which include but are not limited to:

(a) Providing services to you such as processing a transaction (e.g., making a purchase), providing technical assistance, assisting you in the transaction, providing promotion alert messages through ReSupp’s mobile services facility, and facilitating internet purchases;

(b) Providing in-store services and other services that best meet your preferences and needs (which we may collect during our interactions with you);

(c) Marketing and communicating with you in relation to products and services offered by ReSupp, ReSupp’s service partners, as well as ReSupp’s appointed agents;

(d) Contacting you for product or customer satisfaction surveys and market research; and

(e) Safety, security and legal compliance.

ReSupp may also use and disclose your Customer Data with and to third parties in order to fulfil the purposes listed above.

In connection with the above, we may disclose your Customer Data to third parties, such as our freight service providers and logistics partners.

ReSupp may also use and disclose your Customer Data to persons who have been validly identified as being you or your authorised representative(s) pursuant to our then-current security procedures, for the purpose of the relevant transaction or enquiry.

ReSupp shall use its best endeavours to ensure that its employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, use and disclosure of Customer Data will observe and adhere to the terms of this Privacy Policy.

ReSupp may disclose your Customer Data to law enforcement agencies and government for security, customs purposes. For example, in cases where you send a product from ReSupp to family and friends overseas.

In addition, ReSupp may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law. ReSupp also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual. Further, ReSupp may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy breaches.

3. TRANSFER OF INFORMATION OVERSEAS
The ReSupp Head Office is based in Singapore. Customer Data may be transmitted to data storage facilities where ReSupp keeps its central records or for backup purpose. Customer Data may be transferred to ReSupp’s offices and appointed agents in Singapore or other countries (including but not limited to Australia, China, Indonesia, Malaysia, and Vietnam) in connection with ReSupp’s performance of the contract with you.

4. CONSENT
Generally, in the course of making a purchase at ReSupp or ReSupp performing servicing functions such as processing your order, helping you with membership registration, transmitting promotion alert messages or accepting payment information, Customer Data will, by nature of the task or transaction, be provided by Customer to ReSupp. In such instances, consent will necessarily be implied from the Customer that they are agreeable to providing Customer Data in order for ReSupp to provide the requested or necessary service and/or product to them. However, where required by law, ReSupp will adopt an ‘opt-in' policy for obtaining customer consent, in which event, express written consent will be sought from you when collecting your Customer Data e.g., signing a form or checking a box. Where you make purchases on behalf of another person, you undertake and will ensure that the individual whose Customer Data is supplied to ReSupp has authorized the disclosure, is informed of and consents to the terms and conditions of this Privacy Policy.

You may submit a request to withdraw your consent at any time by contacting ReSupp (see Section 10 for our contact details) or by logging on to your website account with ReSupp (if you are registered as a user of ReSupp’s websites).

Statistical Data is not linked to a customer record and ReSupp does not need to seek consent for the collection, use or disclosure of Statistical Data. For more information on the collection and usage of Customer Data obtained from ReSupp’s websites and through ReSupp’s mobile services facility, please refer to Part B.

5. ACCESS
ReSupp will, upon your written request to our Personal Data Protection Officer (see Section 10 for our contact details), allow you to access your stored Personal Data. Where permitted by law, ReSupp reserves the right to charge a reasonable administrative fee for this service. Where permitted by law, ReSupp reserves the right to deny you access to your Personal Data and may provide an explanation.

6. RETENTION
ReSupp will retain Customer Data for as long as it is necessary to fulfil the purpose(s) for which it was collected, the legal or business purposes of ReSupp, or as required by relevant laws.

When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.

7. ACCURACY
ReSupp needs your assistance to ensure that your Personal Data is current, complete and accurate. As such, please inform ReSupp of changes to your Personal Data by contacting ReSupp and submitting your updated particulars to ReSupp in writing (see Section 10 for our contact details).

ReSupp may also request Personal Data updates from you from time to time. As detailed in Section 2 above under the “Use and Disclosure” sub-section, your order information may be disclosed to the appropriate customs and immigration authorities (for overseas purchases) as required by law. As such, it is important to ensure that the Personal Data contained in your order information is current, complete and accurate.

8. SECURITY SAFEGUARDS
ReSupp takes the security and protection of your Customer Data very seriously. As such, ReSupp makes reasonable security arrangements to protect your Customer Data against loss or theft as well as unauthorised access and undue disclosure.

As an example of a procedural safeguard, ReSupp has implemented various authentication procedures internally and with our external service providers that may involve ReSupp requesting various personal particulars from you in order to verify your identity (or that of your duly authorised agent) before ReSupp processes your request for a particular service, product or transaction.

Examples of technical safeguards include encryption, “firewalls” and Secure Socket Layer (SSL). Further details of these technical safeguards for Customer Data collected through ReSupp’s websites and ReSupp’s mobile services facility are set out at Part B below.

If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data, ReSupp will not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact ReSupp (see Section 10 for our contact details).

9. UPDATES TO THE PRIVACY POLICY
ReSupp will amend this Privacy Policy from time to time and the updated versions will be posted on ReSupp’s website and date stamped so that you are aware of when the Privacy Policy was last updated. Subject to applicable laws, the English version of this Privacy Policy will prevail over any version of this Privacy Policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Privacy Policy, this Privacy Policy statement in English will prevail.

10. CONTACT US / PERSONAL DATA PROTECTION OFFICER CONTACT DETAILS
If you have comments, questions, or complaints about or requests relating to this Privacy Policy statement or how ReSupp handles personal data, please contact ReSupp in writing at the address below referencing ‘Privacy Policy':

Personal Data Protection Officer

WBF Health Pte. Ltd.
2 Venture Drive
#14-06 Vision Exchange
Singapore - 608526

PART B: PRIVACY POLICY STATEMENT FOR CUSTOMER DATA COLLECTED THROUGH OUR WEBSITES AND OUR MOBILE SERVICES FACILITY

1. SECURITY SAFEGUARDS
ReSupp takes the protection of your Customer Data collected on ReSupp’s websites and through ReSupp’s mobile services facility very seriously. All Customer Data collected through ReSupp’s websites, e.g., http://www.resuppworld.com/ and through ReSupp’s mobile services facility are protected by a secure server. In addition, SSL (Secure Socket Layer) protects the transmission of data from the internet to our systems.

For example, when you transmit sensitive information such as credit card details through ReSupp’s websites, such information will be encrypted before being dispatched over the internet.

To further strengthen the integrity of your internet transactions on our websites, ReSupp also employs relevant measures to monitor network traffic with a view to identifying unauthorised attempts to upload or change Customer Data, perpetuate fraudulent or illegal activities or otherwise cause damage. If such monitoring reveals evidence of possible abuse or criminal activities, such evidence may be provided to appropriate law enforcement authorities or agencies without notice to you.

2. COOKIES
Most websites like ours use cookies to enhance your online experience. A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember your user name and password.

You can turn off all cookies should you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings. There are also software products available that can manage cookies for you. Please be aware that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it is possible that you will not have access to some of the features on the website.

3. CLICKSTREAM DATA
In order to improve your online experience, ReSupp may track online behaviour or clickstream data to advance your use of our web pages and track referrals from other websites. Such data will not be stored to your customer record, and will only be aggregated for statistical analysis.

4. LINKS TO OTHER WEBSITES
ReSupp provides you with links to other websites for your convenience and information. You access these websites at your own risk and ReSupp is not responsible for these websites. Whilst ReSupp will protect your Customer Data on ReSupp’s websites, ReSupp cannot control or be responsible for the policies of other sites we may link to, or the use of any Customer Data you may share with them. Please note that the ReSupp Privacy Policy does not cover these other websites, and ReSupp would recommend that you are apprised of their specific policies.

5. MINORS
ReSupp cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided ReSupp with Customer Data without parental or guardian consent, the parent or guardian should contact ReSupp to remove the relevant Customer Data and unsubscribe the minor.

6. GOOGLE ANALYTICS
Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of http://www.resuppworld.com/, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. For more details, please refer to Google’s Privacy Policy.